Support Engineer 148 views

Role: Operations Support Engineer
Location: Westlake, TX

Job Description-

  • Basic knowledge of Access Management
  • Basic knowledge of entitlements and approval workflow
  • Java based scripting knowledge
  • Know-how of Service Request Management module within BMC Remedy
  • Know-how of Cisco Request Center platform
  • Service Operations – Incident and Problem Management (ITIL)
  • This resource will handle L1/L2 incidents; problem tickets related to Cisco Request Center

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